Total Merchandise, one of the UK’s leading suppliers of promotional merchandise, is celebrating 15 years in the industry.
The Essex-based company, which was founded by David Stoddart, Michelle Rae Stoddart and Jason O’Connor, officially marks its 15th birthday on September 3 2019. In recognition of the occasion, Total Merchandise is offering customers a 15% discount on a wide range of promotional products.
Speaking about the launch of the 15th birthday discount campaign, Jason O’Connor explains: “15 years is a great milestone for us and it was a no-brainer to try and do something to play on the 15 theme. We have worked hard both internally and with our supply chain to be able to offer a great range of products with the 15% off. This is no mean feat for a company with a model like ours! We originally wanted 15 products but got carried away with this and actually ended up with over 60.”
The products available on the offer include notebooks, travel mugs, pens, keyrings and much more, with O’Connor adding: “We’ve collated a range of products that encapsulates what our customers buy on a day-to-day basis”.
Total Merchandise was founded in 2004, with each of the three directors bringing a unique skill-set with them, with a mix of sales, finance and promotions coming together to create a business that puts its customers at the heart of every order. The three founders are still at the beating heart of the company: Michelle is Head of Finance, Jason is Sales Director and David is Systems Director.
David Stoddart explains: “We could never have imagined the company could grow to the size it is today when the three of us started it from our spare rooms. It’s all thanks to the fantastic team of staff we have around us – it simply would not have been possible without such a sterling team! We would also like to thank our loyal customers for still choosing to use us after all these years – I guess we must be doing something right.”
Billed as ‘your promotional partner’, the company is known for forming long-lasting relationships with both its suppliers and its clients. Whether it’s a FTSE 100 organisation or a kitchen table start- up, the Total Merchandise team prides itself on offering high-quality products at unbeatable prices, with excellent customers service resulting in a meaningful connection that’s best reflected by the countless 5* customer reviews it receives across platforms such as TrustPilot and Reviews.co.uk. The Total Merchandise team are also renowned for striking up long-lasting relationships with customers, that extend beyond a simple transaction.
“We pride ourselves on a customer-first attitude,” explains O’Connor. “We want to make sure our services, whether online or over the phone, are as seamless and accessible as possible. We have always stood by that, and our customer service is key to who we are as a business.”
It goes without saying that 15 years is a momentous milestone for Total Merchandise; the business, which launched with two members of staff working from home, now has a team of almost 40 who operate from an impressive 5,000sqft premises in Colchester.
Michelle Rae Stoddart concludes: “The future looks bright for Total Merchandise. We have invested heavily in new and exciting staff and resources that will allow us to offer yet even more outstanding customer service.”
Published on: September 3rd, 2019