At Sheaffer, we are committed to providing our customers with the highest quality writing instruments that last a lifetime. To demonstrate our commitment to customer satisfaction, we are excited to announce that all Sheaffer writing instruments purchased after September 1, 2019 will be guaranteed with a lifetime warranty for mechanical failure.
The new warranty guarantees Sheaffer writing instruments against mechanical failure due to defects in material or workmanship, regardless of the age of the product. Any defective product will be repaired or replaced when returned to an authorized Sheaffer Service Retailer. The policy does not cover loss, normal wear and tear, or damage caused by obvious abuse or misuse of the product.
We design all our products to last, regardless of price point. Therefore, this new lifetime warranty will completely replace the current tiered warranty policy which varies based on the value of the product. The lifetime mechanical warranty will not be retroactive for items purchased before September 1, 2019.
Our goal is to provide our customers with a superior writing experience. Our new warranty is a promise to our customers that when they choose to express themselves with a Sheaffer pen, they can make this choice with confidence knowing the brand is committed to offering writing instruments designed for daily use.
Please let us know if you have any questions. Thank you for your loyalty to the Sheaffer Brand.
Published on: August 22nd, 2019