Fluid Branding are delighted to announce that they have been awarded with Feefo Gold Trusted Merchant Accreditation from the independent online reviews platform. This is awarded for consistently delivering excellence in customer service with a service rating of between 95% – 100% for the whole 2015 period.

Managing Director Miles Lovegrove commented: “We all put a lot of work into delivering excellent customer service throughout the organisation, to be rewarded in this way for genuine customer feedback is just fantastic news! I’m very proud of our team and this is a testament to the fantastic service we give to all of our customers.”

The ratings and reviews collated by Feefo are verified via sales data, which ensures that only those customers that have genuinely completed a transaction with a business are invited to provide feedback. This makes the Trusted Merchant Accreditation highly desirable and well respected, as it is based upon the views of customers and not industry judges.

Andrew Mabbutt, CEO of Feefo added: “This accreditation remains unique in that it is based on the experiences of genuine customers. Fluid Branding have been accredited because of feedback left by their customers over the course of 2015 and the consistently high scores in customer service throughout the year. Congratulations again for continuing to deliver what we all strive for: great customer satisfaction – reflected in an outstanding Service Rating.”